And the stupidity at Bank of America continues....

If you remember, back in November I gave Bank of America the Stupid Company of the Month Award (you can read about it here)

Well the Stupidity at Bank of America continues. The account I thought was closed is not, and has been accruing $5.95 monthly fees on a zero balance.

And why?

Well it seems when I logged into my online account and told them to close this account they closed the online banking account, but not the actual checking account.

And how did I find this out?

The very nice customer service representative told me that when I called asking why I am receiving overdrawn statements when I requested the account to be closed. He informed me that I had requested the online account closed and not the actual checking account. To close a bank account you actually need to talk live with a person - on the phone or in a branch.

Okay, I'll take part of the blame here -perhaps a miscommunication. But on whose part?

Not mine. Remember, the customer is always right. Right???

So I made a suggestion to the BOA rep. I suggested that maybe he pass along a suggestion to the online department suggesting that they might be a bit more explicit in their email communication about the closing of online access versus closing of an actual bank account.

And to which his response is..............

I can go to the website and submit that suggestion by myself.

And to which my response is....................

I'm not even a customer any longer; and you're the customer service person who should be forwarding these requests.

And to which his response is..................

There are different ways we gather information at BOA and him forwarding the information is not one of them. (Now if this line isn't enough to make you puke; you know that came right out of some training manual)

And to which my response is........................

A chuckle and the stupidity at BOA continues.


Just a few days ago I again heard talks of the US Govt nationalizing BOA. Nationalize. Can we De-Stupidize them first!